At RM Store, customer satisfaction is our priority. This Refund Policy outlines how returns and refunds are handled for orders placed through our website.
⚠️ Note: This is a demo e-commerce website created for portfolio purposes. No real transactions, payments, or refunds will take place.
1. Eligibility for Refunds
- Items must be returned within 14 days of delivery.
- Products must be unused, unworn, and in their original packaging with all tags attached.
- Items that show signs of wear, damage, or alterations may not be eligible for a refund.
2. Non-Refundable Items
- Gift cards and promotional items.
- Clearance or “final sale” products.
- Digital downloads or services.
3. Refund Process
- Contact our support team at support@rmstore.com with your order details.
- Once your return is approved, you’ll receive instructions on how to send the item back.
- After inspection, your refund will be processed to the original payment method within 7–10 business days.
4. Late or Missing Refunds
- If you haven’t received a refund after 10 business days, first check your bank or payment provider.
- If the issue persists, contact us at support@rmstore.com.
5. Exchanges
- We currently do not offer direct exchanges. If you need a different size or product, please initiate a return and place a new order.
6. Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
- Shipping costs are non-refundable.
7. Contact Information
For questions about this Refund Policy, please contact us at:
📧 rounaqmakkar.work@gmail.com